We put it your satisfaction with our product above all else. Since we are in the business to create smiles, any other outcome is simply not acceptable. Our customer satisfaction pledge exists to ensure that every product you receive is above and beyond your expectations.  As you may know, we cannot return or refund custom products as each one of them is unique. However, our customer service and production teams are here to make sure we don’t rest until your product is done just right. So, we’ll remake you another one free of charge. For any questions and concerns please reach out to us at support@allaboutvibe.com