Having troubles uploading your image? In this quick guide, we’ll go over how to get your image uploaded so you can see your after image proof in up to 10 seconds.

Why You Might Be Experiencing Issues:

The reason you may be having issues with uploading your image is due to 3 possible reasons:

  1. You are uploading during one of our peak traffic hours, which means there are many users uploading an image at the exact same time. The result of this is a slow output of the after image.
  2. Your internet/LTE connection on your phone is slow. If this is the case, please be patient and wait for the image to get processed in our system. 
  3. Your image is low quality, and therefore our system cannot process the after image

Here Are The Solutions:

The reason you may be having issues with uploading your image is due to 3 possible reasons:

  1. Refresh your browser and try again — If you haven't had luck uploading an image, try refreshing the browser and trying again. This should assist with 99% of these issues.
  2. Upload a new image — If you’ve uploaded an image and the after image bar has been circling for a while. Or, if you received a message that says “your image is low quality” it is recommended to try uploading a new image. If you prefer to use the original image you intended on, please go to step 3.
  3. Contact our customer service Click here to send a ticket to our customer support team. We will provide you an immediate proof which can fast track your checkout process,

We hope this post helped if you were experiencing any issues. We do apologize for these technical difficulties, and are working to get them minimized.


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